Refund policy

Last updated: January 2026. This policy applies to Neuroxen orders placed through neuroxenofficial.com, the authorized U.S. distribution portal.

The 60-day guarantee

We offer a 60-day money-back guarantee from the date your order is delivered. If you are not satisfied, you may return your bottles, including empties, for a refund of the product purchase price.

How to request a refund

Email care@neuroxenofficial.com or call +1 (425) 588-0192 with your order number to receive a return authorization and our returns address. Please do not ship items back without contacting us first.

What is covered

The guarantee covers the product price. Original shipping charges and return postage are not refundable. Refunds are issued to the original payment method within 5 to 10 business days after we receive your return.

Orders from other sellers

Because we cannot verify products purchased outside this portal, the guarantee applies only to orders placed on neuroxenofficial.com. See the verification page to confirm authentic product.